Terms of service

Terms of Service

Last updated: May 13, 2026

1. Acceptance of Terms

By installing or using StockCentral ("Service"), you agree to these Terms of Service ("Terms"). If you do not agree, do not install or use the Service.

These Terms form a binding agreement between you ("Customer," "you") and StockCentral, operated by StockCentral, LLC ("Company," "we," "us," "our"), a North Carolina limited liability company.

2. Description of Service

StockCentral is a Software-as-a-Service (SaaS) inventory and operations management application designed to integrate with Shopify stores. Features include inventory management, purchase order processing, RMA tracking, bill management, manufacturing/BOM, and customer ticketing.

3. Account Eligibility

To use the Service, you must:

  • Be at least 18 years old
  • Have authority to bind the Shopify store on which StockCentral is installed
  • Provide accurate registration information
  • Maintain the security of your account credentials

4. Subscription Plans & Billing

4.1 Plans

StockCentral offers tiered monthly and annual subscriptions:

  • Starter: $29/month
  • Growth: $79/month
  • Pro: $149/month

Plan features and SKU limits are described at stockcentralerp.com/pricing.

4.2 Free Trial

New customers receive a 14-day free trial with full features. No credit card is required to start. After the trial, you must select a plan to continue using the Service.

4.3 Billing

  • Monthly subscriptions are billed every 30 days
  • Annual subscriptions are billed once per year with 2 months free
  • Billing is processed through Shopify Billing or Stripe
  • Failed payments will result in service suspension after 7 days of failed retry attempts

4.4 Refunds

  • Monthly subscriptions are non-refundable for partial months
  • Annual subscriptions: prorated refund available within first 30 days if you cancel
  • See our Refund Policy for full details

4.5 Price Changes

We may change prices with at least 30 days notice. Price changes do not affect annual subscriptions until renewal. Continued use after a price change constitutes acceptance.

5. Customer Data & Ownership

5.1 Your Data

You retain all rights to data you upload to or generate within StockCentral, including products, customers, orders, vendors, and inventory. This data is "Customer Data."

5.2 Our License

You grant us a limited license to host, process, and display your Customer Data solely to provide the Service and as described in our Privacy Policy.

5.3 Data Export

You may export your Customer Data at any time via CSV/Excel exports in the app, or by request to support@stockcentralerp.com.

5.4 Data Retention After Cancellation

After cancellation, we retain your data for 30 days during which you may export or restore service. After 30 days, we permanently delete your data.

6. Acceptable Use

You agree NOT to:

  • Use the Service for illegal purposes
  • Attempt to access other merchants' data
  • Reverse engineer, decompile, or attempt to extract source code
  • Resell, sublicense, or share access to the Service
  • Use the Service to send spam or unsolicited communications
  • Upload malicious code or viruses
  • Exceed reasonable API rate limits
  • Interfere with the Service or other users

See our Acceptable Use Policy for the full list.

7. Service Availability

We aim for 99.5% uptime but do not guarantee uninterrupted service. We may perform maintenance with advance notice. Scheduled maintenance windows are typically Sundays 02:00–04:00 UTC.

Outages do not entitle you to refunds unless they exceed 8 hours within a calendar month.

8. Modifications to the Service

We may add, change, or remove features. Material changes affecting core functionality will be announced via email at least 14 days in advance. You may cancel without penalty if you object to a change.

9. Intellectual Property

StockCentral software, designs, logos, and content are owned by Company and protected by intellectual property law. These Terms do not grant you any IP rights other than the right to use the Service as described.

10. Confidentiality

Each party agrees to keep the other's non-public information confidential, except as required by law or to provide the Service.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM
  • WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • WE ARE NOT LIABLE FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION

This limitation applies even if we were advised of the possibility of such damages.

13. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

  • Your use of the Service
  • Your Customer Data
  • Your violation of these Terms
  • Your violation of laws or third-party rights

14. Termination

14.1 By You

You may cancel anytime through the app or by emailing support@stockcentralerp.com. Cancellation takes effect at the end of your current billing period.

14.2 By Us

We may suspend or terminate your account for:

  • Material breach of these Terms
  • Non-payment after 7 days notice
  • Suspected fraud or abuse
  • Legal obligation

Upon termination, your right to use the Service ends and we may delete your data after 30 days.

15. Governing Law & Disputes

These Terms are governed by the laws of the State of North Carolina, United States, without regard to conflict of laws principles. Disputes will be resolved in the state or federal courts located in Wake County, North Carolina.

You and Company agree to first attempt to resolve disputes informally by email at support@stockcentralerp.com. If unresolved within 30 days, either party may pursue formal action.

16. Changes to Terms

We may update these Terms. Material changes will be announced via email at least 30 days before taking effect. Continued use after changes constitutes acceptance.

17. Miscellaneous

  • Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement between you and Company.
  • Severability: If any provision is unenforceable, the rest remain in effect.
  • No Waiver: Failure to enforce a provision does not waive future enforcement.
  • Assignment: You may not assign these Terms without our consent. We may assign them in connection with a merger or acquisition.

18. Contact

Email: support@stockcentralerp.com Business name: StockCentral, LLC Mailing address: PO BOX 252, Youngsville, NC 27525